Privacy Policy

This Privacy Policy ("Policy") applies to www.KindredWellCo.com, and Kindred Wellness Company, LCC (“Kindred Well Co.”) (“Company,” "we," "us," or "our") and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to “Kindred,” “Company,” "we," "us," or "our" include www.KindredWellCo.com. Our website is a coaching, counseling, and psychoeducation site. By using our website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered, we may collect personally identifiable information, such as your:

  • First and last name

  • Mailing address

  • Email address

  • Phone number

  • Contact preferences

When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

  • Health data

  • Data about a person's sexual orientation

  • Information revealing race or ethnic origin

  • Information revealing religious or philosophical beliefs

  • Mental health information

  • Payment information

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

If you purchase our products and services, we may collect billing and credit card information. This information is used to complete the purchase transaction.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) visiting our website at https://www.kindredwellco.com or any website of ours that links to this privacy notice; (b) registering for an account; (c) signing up for our newsletter, courses, marketing, or events; (d) signing up for special offers from selected third parties; (d) sending us an email or message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

We collects and uses your personal information in the following ways:

  • to operate and deliver the services you have requested

  • to provide you with information, products, or services that you request from us

  • to send administrative information to you

  • to provide you with notices about your account

  • to carry out our obligations and enforce our rights arising from any contracts entered between you and us, including for billing ancillary charges

  • to notify you about changes to our www.KindredWellCo.com

  • in any other way we may describe when you provide the information

  • to respond to user inquiries/offer support to users

  • to request feedback so we can evaluate and improve our services, products, marketing, and your experience.

  • to send you marketing and promotional communications and evaluate their effectiveness

  • to identify usage trends and deliver targeted advertising to you

  • to comply with our legal obligations

  • for any other purpose with your consent.

We may also use your personally identifiable information to inform you of other products or services available from us and our affiliates.

Sharing Information with Third Parties

We do not sell, rent, or lease its customer lists to third parties.

We may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to us, and they are required to maintain the confidentiality of your information.

We may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on us or the site; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of us, or the public.

We may employ third-party companies and individuals due to the following reasons:

  • to facilitate our Services;

  • to provide the Service on our behalf;

  • to perform Service-related services; or

  • to assist us in analyzing how our Service is used.

We want to inform our service users that these third parties have access to your personal information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Tracking User Behavior

We may keep track of the websites and pages our users visit within the Company, in order to determine what services are the most popular. This data is used to deliver customized content and advertising within the Company to customers whose behavior indicates that they are interested in a particular subject area, your location, or more.

Automatically Collected Information

We may automatically collect information which may include: 

  • Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports, and hardware settings).

  • We may collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

  • We may collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.


Use of Cookies

Our website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize our pages, or register with our site or services, a cookie helps us to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same website, the information you previously provided can be retrieved, so you can easily use the features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the our services or websites you visit.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

We secure your personal information from unauthorized access, use, or disclosure. We used the following methods for this purpose:

  • SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet that are beyond our control; and (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records; and

  • Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted

  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

  • Debug to identify and repair errors that impair existing intended functionality;

  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by

  • Comply with the California Electronic Communications Privacy Act or other state or federal electronic communication laws;

  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

  • Comply with an existing legal obligation; or

  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen

We do not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 18, you must ask your parent or guardian for permission to use this website.

Email Communications

From time to time, we may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our services, we may receive a notification when you open an email from us or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from us, you may opt out of such communications by replying STOP, clicking on the unsubscribe button, or emailing us at hello@kindredwellco.com.

Changes to This Statement

We reserve the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you. You may receive a notice by sending an email to the primary email address specified in your account, by placing a prominent notice on the website, and/or by updating any privacy information. Your continued use of the website and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

We welcome your questions or comments regarding this Policy. If you believe that we have not adhered to this Policy, please contact us at:

Kindred Wellness Company, LCC

Email: hello@kindredwellco.com

Effective as of September 30, 2024